FREQUENTLY ASKED QUESTIONS

HOW DO I PAY?

An invoice will be emailed to you once details of your inquiry has been discussed and solidified. A deposit fee is required for all sessions. This is a non-refundable deposit. It shall be liquidated for damages to the Photographer/Videographer(s) in the event of a cancellation, or breach of contract by the Client. No dates are reserved until a deposit is received. The deposit shall be applied towards the total cost of the service to be rendered. The balance of the complete package price must be paid the date of production. The deposit is 40% of the total fee which the full balance shown can be adjusted at checkout. Full payment of the remaining balance is required on the day of the event before any work is delivered. This is standard due to the nature of the creative service, as the time, effort, and coverage have already been completed.  Failure to pay on time will result into late charges applied.

CAN I CHANGE THE DATE?

If an event you need to change the date you must notify us immediately of any changes in schedule or location, at least 48 hours prior to the scheduled date and time of event. Notification of any changes can be made by phone along with written notice sent via email or text for documentation. If an email or text is sent, a confirmation of receipt must be sent back by us. It is the client’s responsibility to confirm all arrangements at least 5-7 days prior to the event. In the event of change of address or contact information (time, etc.) as listed, you must notify us.

HOW MANY REVISIONS DO I RECEIVE?

You are allowed to ask for 1 revision to a project. Additional revisions can lead to an additional fee that will be added to invoice. 

WHAT IF I CANCEL?

In the event of cancelling for whatever reason, the deposit fee is non-refundable. It will be considered as “credit” and can be used towards another production or event.